Dubai Electricity and Water Authority (DEWA) is one of the best utilities worldwide, providing its services to over 1.2 million customers according to the highest standards of efficiency, reliability and availability. DEWA’s performance exceeds major European and American utilities in several indicators. In 2023, losses from electricity transmission and distribution networks were 2.0% compared to 6-7% in Europe and the USA. Water network losses reached 4.6% compared to 15% in North America. DEWA achieved a world record in electricity Customer Minutes Lost (CML) per year. Dubai recorded 1.06 minutes per customer, compared to around 15 minutes in the European Union.